Update - The delay in delivering email notifications has been resolved. All outstanding email notifications have been processed and delivered.
Dec 08, 2023 - 15:54 PST
Dec 08, 2023 - 15:54 PST
Update - There is currently a delay in delivering email notifications. We are currently working on the issue.
Dec 08, 2023 - 08:36 PST
Dec 08, 2023 - 08:36 PST
Monitoring - stratafax eV5 (fax.stratafax.com)
All queued inbound faxes has been delivered. Notification queues are all caught up and inbound fax notifications have been sent.
Outbound queues have also been caught up from the previous backlog.
Next step is to add additional nodes to reduce queue time during peak times.
Dec 08, 2023 - 00:59 PST
All queued inbound faxes has been delivered. Notification queues are all caught up and inbound fax notifications have been sent.
Outbound queues have also been caught up from the previous backlog.
Next step is to add additional nodes to reduce queue time during peak times.
Dec 08, 2023 - 00:59 PST
Update - We are continuing to work on a fix for this issue.
Dec 07, 2023 - 14:36 PST
Dec 07, 2023 - 14:36 PST
Update - stratafax eV5 (fax.stratafax.com)
The stratafax eV5 (fax.stratafax.com) services have been restored for inbound and outbound faxing and notifications moving forward.
*To expedite the transition and restore functionality, the images for inbound/outbound faxes from prior to 12/05/2023 at 10:30pm Pacific Time were not included in the initial data transfer and will be migrated over time to lessen the impact to the servers.
Current Status:
Inbound Faxes:
All inbound faxes that were received since 12/05/2023 at 10:30pm Pacific Time have been pulled in and are currently being queued for email delivery; notifications have been sent, and the data/images are available in the web client.
All inbound faxes that were received prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Outbound Faxes:
All outbound faxes that were sent via email-to-fax since 12/05/2023 at 10:30pm have been delivered, notifications have been sent, and the data/images are available in the web client.
All outbound faxes that were sent prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Dec 07, 2023 - 14:08 PST
The stratafax eV5 (fax.stratafax.com) services have been restored for inbound and outbound faxing and notifications moving forward.
*To expedite the transition and restore functionality, the images for inbound/outbound faxes from prior to 12/05/2023 at 10:30pm Pacific Time were not included in the initial data transfer and will be migrated over time to lessen the impact to the servers.
Current Status:
Inbound Faxes:
All inbound faxes that were received since 12/05/2023 at 10:30pm Pacific Time have been pulled in and are currently being queued for email delivery; notifications have been sent, and the data/images are available in the web client.
All inbound faxes that were received prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Outbound Faxes:
All outbound faxes that were sent via email-to-fax since 12/05/2023 at 10:30pm have been delivered, notifications have been sent, and the data/images are available in the web client.
All outbound faxes that were sent prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Dec 07, 2023 - 14:08 PST
Update - stratafax eV6 (fax.stratafax.net)
The data for stratafax eV6 (fax.stratafax.net) has been replicated in the DR location and services have been restored for inbound and outbound faxing and notifications moving forward.
*To expedite the transition to the DR location and restore functionality, the images for inbound/outbound faxes from prior to 12/05/2023 at 10:30pm Pacific Time were not included in the initial data transfer and will be migrated over time to lessen the impact to the servers.
Current Status:
Inbound Faxes:
All inbound faxes that were received since 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data/images are available in the web client.
All inbound faxes that were received prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Outbound Faxes:
All outbound faxes that were sent via email-to-fax since 12/05/2023 at 10:30pm have been delivered, notifications have been sent, and the data/images are available in the web client.
All outbound faxes that were sent prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
stratafax eV5 (fax.stratafax.com)
Current Status:
The data for stratafax eV5 (fax.stratafax.com) is still being replicated in the DR location due to the size/amount of data and ongoing I/O issues on the SAN. A similar update as above will be posted for the stratafax eV5 (fax.stratafax.com) environment once the data replication has finished.
Dec 06, 2023 - 22:26 PST
The data for stratafax eV6 (fax.stratafax.net) has been replicated in the DR location and services have been restored for inbound and outbound faxing and notifications moving forward.
*To expedite the transition to the DR location and restore functionality, the images for inbound/outbound faxes from prior to 12/05/2023 at 10:30pm Pacific Time were not included in the initial data transfer and will be migrated over time to lessen the impact to the servers.
Current Status:
Inbound Faxes:
All inbound faxes that were received since 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data/images are available in the web client.
All inbound faxes that were received prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
Outbound Faxes:
All outbound faxes that were sent via email-to-fax since 12/05/2023 at 10:30pm have been delivered, notifications have been sent, and the data/images are available in the web client.
All outbound faxes that were sent prior to 12/05/2023 at 10:30pm Pacific Time have been delivered, notifications have been sent, and the data is available in the web client.
Images for these historical faxes will not be available at this time.*
stratafax eV5 (fax.stratafax.com)
Current Status:
The data for stratafax eV5 (fax.stratafax.com) is still being replicated in the DR location due to the size/amount of data and ongoing I/O issues on the SAN. A similar update as above will be posted for the stratafax eV5 (fax.stratafax.com) environment once the data replication has finished.
Dec 06, 2023 - 22:26 PST
Update - The root cause of the issue has been determined to be a failing interface on the core SAN. New hardware is in the process of being moved to the datacenter and installed to resolve the issue.
In the interim, the data transfer to the DR location is also still ongoing. However, the I/O latency is slowing down this process as well. This data transfer will be completed regardless of whether the new hardware is in place prior to completion, in order to ensure data integrity and prevent future lengthy outages.
In regard to the current status of inbound and outbound faxes, please see the information below:
Outbound Faxes:
Users will not receive an error message from stratafax for outbound faxes submitted via email, since the emails are not currently reaching the stratafax servers. The email servers will keep retrying the delivery. Once services are brought back online (if the email has not reached its non-delivery timeout), they will get delivered and processed by our stratafax servers.
Inbound Faxes:
Inbound faxes have continued to be received by etherFAX. These faxes will get pulled down and processed for delivery once the stratafax services are reestablished.
Dec 06, 2023 - 10:09 PST
In the interim, the data transfer to the DR location is also still ongoing. However, the I/O latency is slowing down this process as well. This data transfer will be completed regardless of whether the new hardware is in place prior to completion, in order to ensure data integrity and prevent future lengthy outages.
In regard to the current status of inbound and outbound faxes, please see the information below:
Outbound Faxes:
Users will not receive an error message from stratafax for outbound faxes submitted via email, since the emails are not currently reaching the stratafax servers. The email servers will keep retrying the delivery. Once services are brought back online (if the email has not reached its non-delivery timeout), they will get delivered and processed by our stratafax servers.
Inbound Faxes:
Inbound faxes have continued to be received by etherFAX. These faxes will get pulled down and processed for delivery once the stratafax services are reestablished.
Dec 06, 2023 - 10:09 PST
Update - Service is down while the data is being migrated to the DR location. This affects all communications including email to to fax and web access. Inbound jobs will be queued up and will be delivered when services are restored.
During this process, you will not be able to login to stratafax and will be redirected to host main page: https://www.ibusinesstech.com/.
Updates will be posted to this site as more information is available.
Dec 05, 2023 - 22:27 PST
During this process, you will not be able to login to stratafax and will be redirected to host main page: https://www.ibusinesstech.com/.
Updates will be posted to this site as more information is available.
Dec 05, 2023 - 22:27 PST
Identified - An issue has been identified with the SAN/LAG/Switches which is causing I/O latency. Inbound and outbound faxes have been processing throughout the day at a slower rate.
We are currently putting a plan into effect to migrate the data to a DR location. This will require the servers to be brought down periodically during this process.
Dec 05, 2023 - 14:52 PST
We are currently putting a plan into effect to migrate the data to a DR location. This will require the servers to be brought down periodically during this process.
Dec 05, 2023 - 14:52 PST
Investigating - We apologize for the inconvenience. It appears that the same issues have occurred again causing I/O Latency. Our team is back onsite at the datacenter and working with the hardware/software vendors to to diagnose/resolve the issue.
Dec 05, 2023 - 07:29 PST
Dec 05, 2023 - 07:29 PST
Monitoring - All functionality has been restored to both fax.stratafax.com and fax.stratafax.net. We will be monitoring the system to ensure stability and are currently investigating the root cause of the issue.
All inbound faxes are available in the web client and notifications are being sent.
Outbound email to fax jobs sent during the outage appear to be processing as well. Please verify to confirm if there are any that need to be resubmitted.
Dec 05, 2023 - 00:34 PST
All inbound faxes are available in the web client and notifications are being sent.
Outbound email to fax jobs sent during the outage appear to be processing as well. Please verify to confirm if there are any that need to be resubmitted.
Dec 05, 2023 - 00:34 PST
Update - The team on site at the data center is currently engaged with the hardware and software vendors working to restore full functionality to the stratafax environment. We are also working on deploying servers in a separate environment to restore access to the stratafax application for interim access via the Web Client, Email, and API.
Dec 04, 2023 - 15:16 PST
Dec 04, 2023 - 15:16 PST
Update - We are still investigating the cause of the issue. It has been narrowed down to an extreme latency problem at the datacenter and someone is on site currently to work on diagnosis and resolution.
Dec 04, 2023 - 11:23 PST
Dec 04, 2023 - 11:23 PST
Update - We are continuing to investigate the issue. All features/functions are now affected including telephony. Inbound faxes have been received and will be accessible once the issue is resolved.
Dec 04, 2023 - 09:15 PST
Dec 04, 2023 - 09:15 PST
Investigating - We are currently investigating this issue.
Dec 04, 2023 - 07:48 PST
Dec 04, 2023 - 07:48 PST
StrataFax eV5
Major Outage
StrataFax eV5 Web API Endpoints
Operational
StrataFax eV5 Web Application
Operational
StrataFax eV5 Telephony
Operational
StrataFax eV5 Email Submission and Delivery
Operational
Stratafax eV5 ATA Connector
Major Outage
StrataFax eV6
Operational
StrataFax eV6 Web API Endpoints
Operational
StrataFax eV6 Web Application
Operational
StrataFax eV6 Telephony
Operational
StrataFax eV6 Email Submission and Delivery
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.