Outbound faxes failing with 'Line Busy' errors

Incident Report for stratafax

Resolved

This incident has been resolved.

Posted Mar 11, 2024 - 12:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 11, 2024 - 09:55 PDT

Investigating

We are currently tracking an issue with all outbound faxes failing with 'Line Busy' errors when using our primary provider.

We have temporarily redirected all outbound fax traffic to our secondary provider in order to restore outbound faxing capability.

Posted Mar 11, 2024 - 08:54 PDT

This incident affected: StrataFax eV5 (StrataFax eV5 Telephony).